Effortless Airport Transfers in Sheffield

FAQ

We’re here to make your journeys as effortless and enjoyable as possible. Whether you have a question about our services, need assistance with a booking, or want to share your experience with us, we’re all ears. Reach out to us through any of the channels below, and let’s start a conversation. Your satisfaction and comfort are our top priorities, and we’re committed to providing you with the support you need, when you need it.

We specialise in airport transfers; however, we provide other transfers as well. Please book your journey on our website or call our reservations line on +44 790 0857 887 or +44 778 8270 020 to tell us where and when you want to travel and we will drive you there. We have many different types of vehicles, depending on the number of passengers travelling and the luggage they are carrying.

Yes, we operate a 24-hour service, so your driver will wait for you no matter how late or early you arrive.

Please call our 24-hour support line on +44 790 0857 887 or +44 778 8270 020  quoting your reference number or your full name and we will be happy to help.

No, you will not be charged extra. We monitor all flight arrivals and hence dispatch our drivers on the basis of the real-time flight information.

Yes, they are. Except in certain, rare circumstances, when our driver had to wait longer than the allocated free waiting time.

No, you do not need to pay in advance. You can choose to pay on arrival.

We have access to a vast range of vehicles from saloon cars to 16 seaters buses. You can also have a look on our website by clicking on the section Fleet.

No, you cannot book a fixed time for a pick-up from the airport, since your flight could be delayed and land after the time you specified for the pick-up.  All such bookings are linked to the actual landing time and you can specify how long after the landing you would like our driver to pick you up. You will not be charged for that period.

Yes, we can. Please specify at the time of your booking the number and type of seats that you need and we will provide them.

No, we operate a strict non-smoking policy. Under the UK smoking legislation it is illegal to smoke in any commercial vehicle carrying members of the public.

Yes, you can cancel your booking. Please contact one of our contact number +44 7900 857887 or +44 7788 270020. Cancel by: 72hrs before pickup – Full refund: Get back 100% of what you paid. 24-72hrs before pickup – Partial refund: Get back 75% what you paid. Less then 24hrs before pickup No refund.

No, in fact it is much cheaper to book through us (on average more than 50%).

The Meeting Point is specified at the time of your booking and in the email confirmation. Normally, it is the arrivals hall at airports or ports.

We work on the basis of actual arrival times, we monitor all incoming flights and our drivers will know if your flight lands early or if is delayed.

Our prices are charged per vehicle booked.

We accept all major credit cards as payment (credit card payments are subject to a processing fee) or you can pay your driver directly.

There is an extra charge of 0.20 GBP per minute for any waiting time after the specified free period. For diversions, a minimum charge of 5.00 GBP applies. Free 60 minutes wait time for airport pickups, 15 mins for all others.

The earlier you book the better. We recommend that you book your journey a soon as possible  (our system accepts bookings up to 48 hours before the planned trip). In case of a last minute booking, it is best to phone +44 790 0857 887 or +44 778 8270 020.

Yes, in addition to our simple online booking process, you can also book jour journey by phoning on one of our contact number +44 790 0857 887 or +44 778 8270 020.

Yes, on our website you can book transfer for groups up to 16 people but we can cater for even bigger groups.

Please contact us as soon as possible on +44 790 0857 887 or +44 778 8270 020. Since we monitor all incoming flights, we will not have dispatched a driver.  Your transfer order will be placed on hold and you can re-book your transfer at no extra cost.

Please contact us as soon as possible on  +44 790 0857 887 or +44 778 8270 020.  We will only send your driver to the other airport after you (or the passenger, if different) have authorised us to do so. We may charge extra for any additional mileage.

You can’t make payments directly to the drivers, if your pickup location is located outside Sheffield.

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